Shipping, Return & Cancellation Policies
We are committed to providing our customers with quick delivery (the fulfillment time is contingent upon product availability). You can calculate shipping costs in the shopping cart before checkout. Don't worry about choosing the wrong delivery option, though. We will contact you within 24–48 hours after you place the order to confirm and set up delivery. If you have any preferences, let us know using the comments section at checkout.
If you need Rush Delivery or have any questions on shipping options or items' availability — please call 718-277-9337
New York Metropolitan Area In-Store Pickup
Pick up your order from one of our stores. We'll call you to confirm the items' availability and lead time to receive them (if applicable). Our showrooms are open 7 days a week. Please call us in advance, anticipate a short wait of up to 30 minutes while your furniture is being processed for pickup. All items are unassembled and in its original factory packaging excluding floor samples and items sold as-is. Please inspect your merchandise prior to signing. If you require the merchandise to be opened and rewrapped by our personnel, you will incur a fee (minimum $50 per piece).
Check the boxes' dimensions in advance and make sure they will fit in your vehicle safely. If you choose to pick up your order from our Brooklyn warehouse we can assist you with loading your merchandise. We will not be responsible for securing any items or any potential damage to the merchandise or vehicle. If you choose to pick up your order from any other location, please make sure to bring someone to assist you with loading.
In-Home Delivery
Get your order delivered to your home. This service includes inside delivery to the entryway of your house/apartment during weekdays. This service does not include walk-up and is only available in buildings with accessible elevators. It is not available in buildings with delivery time restrictions and buildings requiring a Certificate of Insurance (COI). Deliveries are scheduled based on our daily routes, so we might not be able to accommodate specific delivery times. We'll call you the day before scheduled delivery to set up a 3-hour delivery window. Deliveries occur between 10 am and 7 pm. Our delivery team will bring the packages inside, but won't unpack them or provide any setup. Be sure an adult 18 or older is home to accept and sign for the delivery.
White Glove Delivery & Assembly
White Glove service includes inside delivery to the room of your choice in your house/apartment, up to 30-minute setup and removal of the debris during weekdays. This service does not include walk-up and is only available in buildings with accessible elevators. It is not available in buildings with delivery time restrictions and buildings requiring a Certificate of Insurance (COI). Deliveries are scheduled based on our daily routes, so we might not be able to accommodate specific delivery times. We'll call you the day before scheduled delivery to set up a 3-hour delivery window. Deliveries occur between 9 am and 8 pm. Our delivery team will bring the packages inside, unpack and assemble the furniture and show you how to properly operate it. Setup service is limited to 30 minutes, however, that's sufficient for most products we sell. We'll notify you in advance if your order requires additional assembly time. Our delivery team will also remove any boxes or packaging your furniture arrives in. Be sure an adult 18 or older is home to accept and sign for the delivery.
Premium White Glove Delivery & Assembly
Premium White Glove service also includes inside delivery to the room of your choice in your house/apartment, up to 30-minute setup and removal of the debris. However, it's not limited to weekdays, includes a walk-up (up to 4 flights of stairs) and is available in buildings with delivery time restrictions and buildings requiring a Certificate of Insurance (COI).
Special Requests
Rush Delivery. If you need rush delivery or want to choose the exact date and timeframe for your delivery, we can help you as well. We partner with independent drivers in the Tri-State Area to deliver orders on custom requests. Please note, that this offer is based on availability.
Extended Setup. Some items we sell require extended assembly (ex. wall beds, wardrobes, and knock- down furniture). We can provide a 90-minute assembly service on a custom request.
Haul-Away and Recycling. This service is available on a case to case basis, please consult our sales team for details.
Nationwide Curbside Delivery
Get your order delivered to your home. This service includes delivery of your items to the nearest curb in your driveway/premises. This service does not include set up or assembly of the items or removal of the packaging materials. We will provide you with the carrier company details and tracking information once available. The carrier will schedule a delivery date/time frame with you, typically when the shipment is in- transit or arrives at your local delivery terminal. Make sure that your driveway is accessible for a truck with a 48-foot trailer. You are required to meet the delivery truck at the curb, and you are responsible for receiving the packages from the truck. So please make the necessary arrangements to have someone who will help you bring them inside. Please note that most freight carriers only deliver on weekdays. Liftgate service is not included and is being provided for an additional charge if requested.
In-Home Delivery
Get your order delivered to your home. This service includes inside delivery of your items to the first dry area of your house/apartment (entryway, hallway, garage, etc.) during weekdays. This service does not include walk-ups and is only available in buildings with accessible elevators. This service does not include unpacking or assembly of the items. We will provide you with the carrier company details and tracking information once available. The carrier will schedule a delivery date/time frame with you, typically when the shipment is in-transit or arrives at your local delivery terminal. They will contact you to confirm the delivery date/time frame at least one day in advance. On the delivery date, the drivers will contact you 20- 30 minutes prior to the attempted delivery. Be sure an adult 18 or older is home to accept and sign for the delivery.
White Glove Delivery (No Assembly)
White Glove service includes inside delivery of your items to the room of your choice in your house/apartment, unpacking, and removal of the debris. Up to 2 levels of walk-up/down is included. This service does not include set up or assembly of the items. We will provide you with the carrier company details and tracking information once available. The carrier will schedule a delivery date/time frame with you, typically when the shipment is in-transit or arrives at your local delivery terminal. Be sure an adult 18 or older is home to accept and sign for the delivery.
White Glove Delivery & Assembly
White Glove service includes inside delivery to the room of your choice in your house/apartment, up to 30-minute setup and removal of the debris. Walk-up service is available for an extra fee. This service may require additional transit time. We will provide you with the delivery company details and your tracking information once it becomes available. The company will schedule a delivery timeframe with you when the shipment arrives at your local delivery terminal. Make sure that your driveway is accessible for a truck with a 48-foot trailer. Setup service is limited to 30 minutes, however, that's sufficient for most products we sell. We'll notify you in advance if your order requires additional assembly time. The delivery company will also remove any boxes or packaging your furniture arrives in. Be sure an adult 18 or older is home to accept and sign for the delivery.
Rural Areas and Territories
Deliveries made to rural and remote areas may be delayed as certain carriers go there only once or twice a month. Shipments to remote areas may be subject to a surcharge. Additional handling charges apply to island deliveries. Certain zip codes are not deliverable to via freight trucks. For Alaska, Hawaii, and the US Territories we offer a standard USPS shipping option. It is only available for smaller items. Free shipping offers are not available for orders shipped to these states and territories.
Shipping Policy
Orders ship out and leave our warehouse within 1-2 days after fulfillment. Items that are not in stock take 1-2 weeks to order, special orders may take 4-6 weeks. Transit time to any destination in the US is 5-6 business days. If you have your furniture shipped to an address other than your billing (the address where you receive your credit card statements), we will contact your bank to confirm your information. Please make sure that your shipping address is on file with your credit card company.
Once we ship your furniture, we will send you an email with the tracking details. You will be able to track your shipment online or contact the shipping company over the phone or email. When the package arrives at the local delivery terminal, the shipping company will contact you to make a delivery appointment. Please contact us if you for some reason have not received tracking information for your order.
Nahid Furniture ships within the contiguous United States. All deliveries are made by a carrier chosen by Nahid Furniture . If the customer specifies a shipping company, we will attempt to use that company. Products that are too heavy/large to ship via the small package delivery services (e.g. UPS Ground, FedEx Ground) will be sent to you via truck freight. Truck freight is different than standard UPS, FedEx, or USPS in that you will be responsible for carrying the product from the back of the truck into your house (or wherever it's going).
The most important thing to remember about truck freight is that you MUST inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply ensures that if there is any damage, it will be easy to take care of the problem.
If you are ordering a large item, please keep in mind that you may need a couple of people to help unload it. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for directly paying the truck freight carrier for any additional services.
Damages
On the rare occurrence, items could be damaged in shipment. You MUST inspect the product and any packaging you see at the time of delivery. If there is any damage to either the product or the package, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply ensures that if there is any damage, it will be easy to take care of the problem.
If an item is received damaged, do not immediately refuse the item. Determine the extent of the damage and note this with the delivery person and on the delivery invoice, then call or email our team within 24 hours of receipt of the item. We will ask you to email us digital photos showing the damage, and we will work with you to resolve all the issues.
If due to arrangements of your home it is difficult to maneuver a piece of furniture in narrow halls, doorways, stairwells, etc., we cannot be responsible for damage to the furniture, floors, or walls. If you have purchased from us a special assembly package, all furniture must be inspected immediately upon assembly completion. Only at this time can a damage claim be filed.
We will file any damage claims necessary and get the necessary replacement parts sent out to you ASAP. You are responsible for saving the damaged items either until someone comes to pick them up or inspect the damage, at our discretion. If you refuse the item, you will be responsible for the return shipping and the shipping of any replacement items plus any cancellation fees as applicable.
Return/Exchange & Cancellation Policy
When you place an order, you will receive an email notification with the order details. It is your responsibility to verify the information and let us know about any discrepancies. You can notify us about any changes within 48 hours or before the order is confirmed. If you need to cancel your order, please fill out the cancellation request form.
Any cancellations made after the order is confirmed or the 48-hour window has passed will follow our return policy.
Merchandise purchased at Futonland can be returned within 30 days of delivery. You will be responsible for any incurred shipping fees and a 20% restocking fee. If you purchased a product with free shipping, the actual shipping cost will also be deducted from your refund amount. All merchandise must be in its original condition and packaging. We will submit a refund to the original form of payment after inspecting the returned merchandise.
Mattresses are not returnable once removed from the plastic bag. Mattresses that have never been removed from the original packaging can be returned within 30 days. All custom and special orders, clearance and promotional items, items sold as-is, and floor samples are final sales and cannot be exchanged or returned.